VII. Program Feedback
In an effort to enhance the overall quality of the program, the SSC encourages feedback from players, coaches, assistant coaches, parents and referees. This should be handled by contacting a member of the Travel Team Committee the Board of Directors. We encourage both positive and negative comments. Our goal is to receive constructive suggestions that may improve the Program. We encourage feedback to be submitted in writing and it should include contact information for proper follow-up. Negative feedback filed anonymously will NOT be addressed. All grievances will be handled confidentially. The Travel Team Committee will investigate all grievances and it is their responsibility to bring them to a proper resolution. Anyone submitting a written grievance or complaint will receive a written response from either the Travel Team Committee or the Board of Directors.